Privacy & Information Handling

We are committed to protecting your privacy and the security of your personal information.


When you engage with Evolved Lending Solutions, we collect information that is reasonably necessary to:

  • assess your needs and objectives
  • provide credit assistance
  • verify your identity
  • meet our legal and regulatory obligations


This may include your contact details, financial information, identification documents, and other information relevant to your application.


How your information is used 


We may use your information to assess your borrowing capacity, recommend suitable loan products, submit applications to lenders, communicate with you, and meet compliance obligations.


Who we may share your information with 


We may share your information with:

  • AFG Australian Finance Group Ltd (our aggregator)
  • lenders and credit providers
  • service providers who support our business (IT, compliance, document storage)
  • government or regulatory bodies where required by law


How your information is stored 


Your information is stored securely using encrypted cloud‑based systems.

We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.


Accessing or correcting your information 


You may request access to the personal information we hold about you, or ask us to correct it, by contacting:

E: admin@evolvedlendingsolutions.com

M: 0423 527 514

Feedback & Complaints

We are committed to providing a high standard of service. If you are unhappy with any part of your experience, we encourage you to let us know so we can work with you to resolve it.


Step 1 — Contact Us 


Kristy Hayes

Founding Broker, Evolved Lending Solutions

E: kristy@evolvedlendingsolutions.com

M: 0423 527 514


We will acknowledge your complaint as soon as possible and aim to resolve it within 5 business days.


Step 2 — Escalate to Our Aggregator 


If we are unable to resolve your complaint, you may escalate it to our aggregator:


AFG Australian Finance Group Ltd

E: complaints@afgonline.com.au

P: 1800 629 948


Step 3 — External Dispute Resolution (AFCA) 


If you are not satisfied with the outcome, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA).


AFCA provides a fair and independent complaint resolution service at no cost to you.


Australian Financial Complaints Authority (AFCA)

Website: afca.org.au

Phone: 1800 931 678

Email: info@afca.org.au

Mail: GPO Box 3, Melbourne VIC 3001

Compliance & Regulatory Information

Credit Representative & Licence Information


Evolved Lending Solutions is a Credit Representative (Credit Representative Number 579000) of AFG Australian Finance Group Ltd (Australian Credit Licence 389087).



We are authorised to provide credit assistance and credit advice under the National Consumer Credit Protection Act 2009 (NCCP Act).


Responsible Lending

We comply with the Best Interests Duty (BID) and responsible lending obligations.


This means we will:



  • act in your best interests
  • prioritise your interests over our own
  • make reasonable inquiries about your situation
  • verify information you provide
  • ensure any credit assistance is not unsuitable


Credit Guide

A copy of our Credit Guide is available on request and will be provided to you before we provide credit assistance.