Feedback & Complaints

We are committed to providing a high standard of service. If you are unhappy with any part of your experience, we encourage you to let us know so we can work with you to resolve it.

Kristy Hayes

Founding Broker, Evolved Lending Solutions

E: kristy@evolvedlendingsolutions.com

M: 0423 527 514

We will acknowledge your complaint as soon as possible and aim to resolve it within 5 business days.

Escalate to Our Aggregator

If we are unable to resolve your complaint, you may escalate it to our aggregator:

AFG Australian Finance Group Ltd

E: complaints@afgonline.com.au

P: 1800 629 948

External Dispute Resolution (AFCA)

If you are not satisfied with the outcome, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides a fair and independent complaint resolution service at no cost to you.

AFCA Contact Details

Australian Financial Complaints Authority (AFCA)

Website: afca.org.au

Phone: 1800 931 678

Email: info@afca.org.au

Mail: GPO Box 3, Melbourne VIC 3001